On-Site Services
Reliable intralogistics operations are essential for maintaining efficiency and staying competitive in today’s fast-paced environment. Unexpected disruptions or downtime can lead to significant losses and increased operational costs. Proactive service and support solutions help ensure system availability, reduce risks, and keep operations running smoothly over the long term.
Flexible on-site services are designed to maintain high system availability and support long-term operational performance. With a comprehensive life cycle service approach, businesses benefit from an integrated and modular service portfolio that supports logistics and warehousing systems throughout their entire lifespan. Each service concept is tailored to specific operational needs, ensuring efficient system usage while allowing quick adaptation to changing requirements. Continuous support and timely response help minimise downtime and maximise overall system reliability.
Hotline
Telephone support is available based on your needs, including standard hours, extended hours, or 24/7 coverage. Experienced technicians handle requests and resolve most issues remotely through diagnostics. If a solution cannot be achieved remotely, on-site support will be arranged.
On-site call service
Depending on the service agreement, technicians can be deployed on-site within 24-hour.
Maintenance
Regular maintenance helps ensure stable system operation and high availability. Service technicians perform checks based on standard procedures to identify and address potential issues early. Preventive maintenance reduces the risk of unexpected downtime and extends equipment lifespan.
General overhaul
A general overhaul helps address wear and aging of equipment. Components may be replaced or refurbished, followed by recommissioning to ensure proper system performance and minimize future issues.
Operational support
On-site support can be provided when needed, such as during system start-up. The team size and structure are planned based on operational requirements, with flexibility for single or multi-shift deployment. This ensures technical support is available from the beginning.
Related Projects
